365com Privacy Policy

365com (referred to in this policy as "365com," "we," "us," or "our") is an international online gaming and sports betting platform accessible at https://365com.club. We offer a range of gaming and betting products to registered players, including cricket betting, live casino games, slots, and instant games, with a strong focus on serving players across Pakistan.

For the purposes of this Privacy Policy, 365com is the data controller in respect of any personal data you provide when registering, transacting, or otherwise interacting with the 365com platform. This means we are responsible for determining how and why your personal data is processed.

365com collects personal data that is necessary to provide you with a safe, secure, and compliant gaming experience. The categories of personal data we collect are set out below.

2.1 Registration & Identity Data

When you create a 365com account, we collect your full legal name, date of birth, residential address, city of residence (for example Karachi, Lahore, Faisalabad, or Islamabad), email address, and mobile phone number. This data is required to create and manage your account and to verify your identity as part of our Know Your Customer (KYC) obligations.

2.2 Identity Verification Documents

To comply with anti-money laundering and responsible gaming requirements, 365com may request copies of government-issued identity documents, such as your CNIC (Computerised National Identity Card) or passport, and proof of your residential address. These documents are processed securely and are used solely for identity verification purposes.

2.3 Financial & Transaction Data

We collect data relating to your deposits and withdrawal transactions, including payment method details (such as your JazzCash account number, EasyPaisa wallet, HBL, UBL, or Meezan Bank account identifiers), transaction amounts, timestamps, and transaction reference numbers. We do not store complete credit or debit card numbers on our servers.

2.4 Gaming & Betting Activity Data

We maintain records of your betting and gaming activity on the 365com platform, including bets placed, games played, wagering amounts, results, bonus claims, and account balance history. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.

2.5 Technical & Device Data

When you access the 365com platform, we automatically collect certain technical data, including your IP address, browser type and version, operating system, device identifiers, screen resolution, and session timestamps. This data is used to maintain platform security, detect fraudulent access, and improve the user experience.

2.6 Communications Data

If you contact 365com via live chat, email, or any other support channel, we retain records of that correspondence, including the content of messages and any attachments, for the purpose of resolving your query and maintaining a support history.

365com collects your personal data through the following methods:

• Direct submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, or contacting support.
• Automated collection: Technical and device data collected automatically via server logs, cookies, and similar tracking technologies when you access the platform.
• Third-party verification providers: Identity and address verification data obtained from accredited KYC and fraud prevention service providers, used to cross-check information you have submitted.
• Payment processors: Transaction confirmation data shared by payment processors such as JazzCash, EasyPaisa, and banking partners to reconcile deposit and withdrawal records.

365com uses your personal data for the following specific purposes:

• Account creation and management: To register your 365com account, verify your identity, maintain accurate account records, and enable you to log in and access platform features.
• Processing transactions: To process your deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, bank transfer, and supported cryptocurrency methods, and to maintain accurate financial records in PKR.
• Regulatory compliance: To meet our obligations under applicable anti-money laundering laws, KYC requirements, and the terms of our international gaming licence, including age verification to confirm all players are 21 years of age or older.
• Responsible gaming: To monitor player activity for signs of problem gambling, to apply player-requested deposit limits and self-exclusion requests, and to fulfil our obligations under responsible gaming standards.
• Platform security and fraud prevention: To detect and prevent fraudulent activity, unauthorised account access, bonus abuse, and other prohibited conduct as described in the 365com Terms & Conditions.
• Customer support: To respond to your queries, resolve disputes, and maintain a support history.
• Service improvements: To analyse usage patterns in aggregate (non-identifiable) form to improve the performance, reliability, and product range of the 365com platform.
• Marketing communications: To send you promotional offers, bonus notifications, and product updates, where you have given explicit consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time.

365com processes your personal data on the following legal grounds:

• Contract performance: Processing necessary to fulfil the contractual relationship established when you create a 365com account and agree to the Terms & Conditions — including account management, transaction processing, and game provision.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, KYC obligations, age verification requirements, and any lawful requests from regulatory or law enforcement authorities.
• Legitimate interests: Processing carried out for 365com's legitimate business interests, including fraud detection, platform security, and service improvement, where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we rely on your consent — for example, for optional marketing communications — you may withdraw that consent at any time by contacting support or using the opt-out mechanism in any marketing email we send you.

365com does not sell your personal data to third parties. We share your data only in the following limited circumstances:

6.1 Service Providers

We share data with carefully selected third-party service providers who process data on our behalf and under our instructions. This includes KYC and identity verification providers, payment processors (including JazzCash, EasyPaisa, and banking partners), IT infrastructure and cloud hosting providers, customer support platform operators, and fraud detection technology providers. All such providers are bound by data processing agreements that restrict how they may use your data.

6.2 Regulatory and Legal Authorities

365com may be required to disclose personal data to regulatory bodies, law enforcement agencies, courts, or other public authorities where we are legally obliged to do so. Such disclosures will only be made to the extent strictly required by applicable law.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 365com's business, personal data held by 365com may be transferred to the relevant successor entity. In such circumstances, you will be notified of the transfer and the privacy protections applicable to your data in advance where reasonably practicable.

As an international online gaming platform, 365com may transfer your personal data to servers and service providers located in jurisdictions outside Pakistan. Where such transfers take place, 365com ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to, or higher than, that which applies within the originating jurisdiction.

Safeguards used for international transfers may include standard contractual clauses approved by relevant data protection authorities, binding corporate rules applicable to intra-group transfers, and adherence to recognised international frameworks for cross-border data transfers.

365com retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following indicative retention periods apply:

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any individual.

365com uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your device when you visit a website. They help the platform remember your preferences, maintain your login session, and collect anonymised analytics data.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of the platform, including session management, login authentication, and security. These cannot be disabled without affecting core functionality.
• Analytical Cookies: Used to collect anonymised information about how visitors interact with the 365com platform, such as pages visited and time spent. This helps us identify areas for improvement.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalised experience.
• Marketing Cookies: Used to track your interaction with promotional content and to measure the effectiveness of our marketing activities. These are only placed where you have given consent.

9.2 Managing Cookies

You can manage cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to use core platform features, including logging in to your 365com account. Detailed instructions for managing cookies in all major browsers are available from the browser developer's support pages.

Subject to applicable law, you have the following rights in relation to your personal data held by 365com:

• Right of Access: You may request a copy of all personal data that 365com holds about you. We will provide this within 30 calendar days of a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For certain data fields, you can update your information directly through your account dashboard.
• Right to Erasure: In certain circumstances, you may request that 365com delete your personal data. Please note that this right is subject to our legal retention obligations — data that we are required to retain under applicable anti-money laundering laws cannot be deleted ahead of the applicable retention period.
• Right to Restriction of Processing: You may request that 365com restrict the processing of your personal data in certain circumstances, for example while a dispute is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including direct marketing. Where you object to direct marketing, we will cease processing your data for that purpose immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

365com implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and the 365com platform.
• AES-256 encryption for sensitive data stored on 365com servers, including identity documents and financial records.
• Role-based access controls that restrict employee access to personal data on a strict need-to-know basis.
• Regular penetration testing and security audits conducted by independent third-party security specialists.
• Multi-factor authentication options available to all registered players for enhanced account security.
• Continuous automated monitoring for suspicious access patterns and potential security incidents.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 365com will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.

The 365com platform is strictly restricted to individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal data from anyone under the age of 21. Age verification is a mandatory step in the 365com account registration and KYC process.

If 365com becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to close the associated account, delete or render inaccessible all related personal data (subject to any mandatory retention obligations under applicable law), and void all gaming activity and financial transactions associated with that account.

If you believe that a person under the age of 21 has registered an account on the 365com platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

365com reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, we will notify registered players by email or via a prominent notice on the platform prior to the changes taking effect.

The most current version of this Privacy Policy will always be available at https://365com.club/privacy-policy. The "Last Updated" date at the top of this document indicates when the most recent revision was published. Your continued use of the 365com platform following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically so that you remain informed about how 365com is protecting your personal data. If you have any concerns about a change to this policy, you are welcome to contact the support team before the change takes effect.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that 365com holds about you, please get in touch using the following channels:

• Live Chat: Available 24/7 through your 365com account dashboard — the fastest way to reach our support team for any data rights request or privacy concern.
• Email: [email protected] — for written privacy enquiries, formal data rights requests, or complaints relating to our data handling practices.

We will acknowledge all privacy-related enquiries within two (2) business days and will aim to resolve them fully within thirty (30) calendar days. If you are not satisfied with our response to a privacy complaint, you may have the right to escalate the matter to the relevant data protection supervisory authority applicable under the laws of your jurisdiction.