365com Frequently
Asked Questions

365com requires a valid government-issued identity document to verify your account. For Pakistani players, a scanned copy or clear photo of your CNIC (Computerised National Identity Card) — front and back — is the standard requirement. In some cases, a recent utility bill or bank statement may be requested as proof of address. KYC is mandatory before any withdrawal is processed.

On the 365com login page, click "Forgot Password" and enter the email address linked to your account. A password reset link will be sent within a few minutes. Check your spam folder if it does not arrive. Click the link, set a new strong password, and log in as normal. If you still cannot access your account, contact 365com live chat support.

No. 365com strictly allows one account per person, per household, and per device. Duplicate accounts are a violation of our Terms and Conditions and will result in both accounts being suspended, with any pending balances forfeited. If you have accidentally created two accounts, contact our support team immediately to resolve the situation before any action is taken.

To permanently close your account, log in and navigate to Account Settings, then select "Close Account." Alternatively, contact 365com's 24/7 live chat support and request closure directly. Any remaining balance will be returned to your verified withdrawal method after a standard security review. If you are closing your account due to problem gambling concerns, we strongly recommend using the self-exclusion option instead.

The minimum deposit at 365com is Rs 500 (PKR). This applies across all available payment methods including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and standard bank transfer. Crypto deposits may have different minimums depending on the coin. Always check the cashier section of your account for the most current limits as these can be updated periodically.

JazzCash deposits on 365com are typically credited within 1 to 5 minutes. During peak hours or network congestion, it may occasionally take up to 15 minutes. If your deposit has not appeared after 30 minutes, take a screenshot of your JazzCash transaction confirmation and submit it to 365com live chat support — we will manually verify and credit the amount.

EasyPaisa withdrawals from 365com are usually processed within 2 to 24 hours after your request is approved. The approval process itself typically takes up to 12 hours on business days. Withdrawals requested on weekends or Pakistani public holidays may take slightly longer. Ensure your EasyPaisa mobile number is the same one registered on your 365com account to avoid delays.

365com does not charge any platform fees on standard deposits or withdrawals. However, your bank or mobile wallet provider (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank) may apply their own transaction charges. Crypto transactions are subject to network gas fees, which are outside 365com's control. Always check with your payment provider regarding their individual fee structures.

365com supports local bank transfers through major Pakistani banks including HBL (Habib Bank Limited), UBL (United Bank Limited), and Meezan Bank for Islamic banking users. Standard bank transfer processing times are 1 to 3 business days. For faster processing, JazzCash and EasyPaisa mobile wallets are recommended. Bank transfer minimum amounts and account details are available in the 365com cashier section.

365com offers a wide library of slot games from leading international providers, including video slots, classic 3-reel slots, jackpot slots, and branded titles. Popular categories include high-volatility slots for big-win potential and low-volatility slots for longer sessions. You can also find featured titles like Big Hammer and specialty games. The full catalogue is accessible on desktop and mobile without downloading any additional software.

Yes — PSL (Pakistan Super League) is one of the most popular betting markets on 365com. You can place pre-match and live in-play bets on PSL games, including match winner, top batsman, total runs, and many other markets. International cricket including Pakistan national team fixtures, ICC tournaments, and bilateral series are also available. 365com's cricket section is updated in real time during live matches.

365com operates under international gaming standards and sources games exclusively from certified providers whose Random Number Generators (RNGs) are independently audited by third-party testing laboratories. RTP (Return to Player) percentages for all slot games are published in the game information panel. Live casino games use real dealers streamed from certified studios. Fair play is a core commitment at 365com — not just a marketing claim.

Absolutely. 365com is fully optimised for mobile browsers on both Android and iOS devices. No app download is required — simply visit 365com.club from your phone's browser (Chrome or Safari recommended) and the site automatically adapts to your screen size. All games, including slots, live casino, and cricket betting, are available on mobile. Performance is smooth even on standard 4G connections.

RTP (Return to Player) varies by game title and provider. Most slots available on 365com have RTPs ranging from 94% to 97%, which is competitive with international industry standards. You can find the specific RTP for any game by clicking the information or help icon within the game interface. Higher RTP means a lower house edge over the long term, but individual session results will always vary.

365com offers a welcome bonus package to newly registered and verified players. The bonus is applied to your first deposit and may include a match deposit bonus on casino games and free spins on selected slots. Exact bonus amounts and structures are subject to change — always check the current promotions page in your account dashboard for the latest offer available in your region.

All bonuses at 365com come with wagering requirements, which specify how many times the bonus amount must be wagered before a withdrawal can be made. Requirements vary by promotion — they are clearly stated in the individual bonus terms accessible in your account. As a general practice, 365com keeps wagering requirements within industry-standard ranges. Read all bonus terms carefully before accepting any offer.

Yes. All bonuses and free spins credited to your 365com account have an expiry period, typically between 7 and 30 days depending on the specific promotion. If wagering requirements are not met within the expiry window, the bonus and any associated winnings will be removed from your account. Expiry dates are always visible in the Bonuses section of your account dashboard — check them regularly.

365com rewards loyal players through an ongoing promotions programme that includes reload bonuses, cashback offers, and exclusive deals for high-activity accounts. Players who are consistently active may be invited to a VIP tier with dedicated account management, faster withdrawal processing, and personalised bonus offers. Details of the current loyalty structure are available in the Promotions section of the 365com platform.

365com is an international online gaming platform operating under international gaming standards. The platform serves players in many countries. Pakistani players access the platform under international licensing frameworks. As gambling regulations vary by jurisdiction and can change, players are personally responsible for ensuring online gaming is permissible under their local laws. 365com strongly recommends consulting local legal guidance if you are uncertain about your situation.

The minimum age to register and play on 365com is 21 years. This is strictly enforced through mandatory CNIC-based KYC verification for all Pakistani accounts. Any account found to belong to a player under 21 will be immediately suspended, all activity voided, and the matter handled in accordance with our Responsible Gaming and Terms and Conditions policies. 365com has zero tolerance for underage gambling.

Log in to your 365com account and navigate to Account Settings, then select Responsible Gaming. From there you can choose a self-exclusion period ranging from 6 months to permanent. Self-exclusion takes effect immediately — your account will be locked, all marketing stopped, and re-registration blocked for the chosen period. You can also request self-exclusion directly via 365com's 24/7 live chat if you prefer not to do it yourself.

Yes. 365com provides daily, weekly, and monthly deposit limits that you can set at any time through the Responsible Gaming section of your account. Limits take effect immediately once set. If you want to reduce a limit, the change is applied right away. If you want to increase a limit, a mandatory 24-hour cooling-off period applies — this is by design, to prevent impulsive decisions during an active session.

The fastest way to reach 365com support is through the 24/7 live chat feature available inside your account dashboard — response times are typically under 2 minutes. You can also reach the team by email at [email protected] for non-urgent queries. 365com does not currently offer a telephone support line. For responsible gaming or account closure requests, live chat is always the quickest route to resolution.